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JEFFREY MARSH COACHING
Terms and Conditions
Please read carefully. By purchasing or scheduling a session, workshop, coaching program, or other offering with Jeffrey Marsh Coaching (the “Company”), you (the “Client”) agree to the following terms and conditions.
Clients must be 18 years of age or older to participate in coaching services.
Some coaching packages may include an expiration date for scheduling sessions.
PROGRAM / SERVICES
Jeffrey Marsh Coaching (the “Company”) provides coaching sessions, workshops, programs, and related services (collectively referred to as the “Program”).
By enrolling in or purchasing a Program, the Client agrees to abide by all policies and procedures outlined in this agreement.
DISCLAIMER
Jeffrey Marsh (“Coach”) provides coaching for personal growth, reflection, and educational purposes only.
Coaching services are not psychotherapy, medical care, mental health treatment, or legal or financial advice.
Jeffrey Marsh is not acting as a licensed therapist, psychologist, physician, lawyer, financial advisor, or other regulated professional.
Coaching is not intended to diagnose, treat, cure, or prevent any medical or mental health condition.
Clients understand that results vary and that the Client is fully responsible for their own decisions, actions, and outcomes.
The coaching relationship exists only during scheduled sessions unless a separate agreement is entered into for ongoing work.
CRISIS AND MENTAL HEALTH SUPPORT
Coaching services provided by Jeffrey Marsh are not crisis services.
If you are experiencing a mental health crisis, suicidal thoughts, or any situation requiring immediate clinical or emergency support, please contact a licensed mental health professional or emergency services in your area.
By scheduling a session, you confirm that you are seeking coaching for personal growth and reflection, not emergency support.
FEES
Fees for coaching sessions, workshops, programs, or other services are listed on the scheduling platform or website at the time of purchase.
All payments must be made in full before scheduling or attending sessions unless otherwise specified.
From time to time, the Company may offer discounts or promotional pricing.
METHODS OF PAYMENT
Payments are processed through the online scheduling platform or linked payment services.
Payment must be completed prior to participating in any session or program.
REFUND POLICY
The Company offers a 14-day refund period for eligible purchases, provided that the scheduled session or program has not yet occurred.
Once a session has taken place, refunds will not be issued.
Refund requests must be submitted within 14 days of purchase by contacting:
After 14 days, all payments are non-refundable.
RESCHEDULING POLICY
Sessions may be rescheduled up to 48 hours before the scheduled session time.
Rescheduling can be done through the Acuity Scheduling platform.
Sessions canceled within 48 hours of the scheduled time are non-refundable and cannot be rescheduled.
NO-SHOW POLICY
Sessions begin and end at the scheduled time out of respect for all clients.
If a client fails to attend the session within a reasonable grace period (approximately five minutes), the session will be considered a no-show and will not be refunded or rescheduled.
CONFIDENTIALITY
Both parties agree to treat personal information shared during coaching sessions as confidential.
Jeffrey Marsh will not disclose personal information shared by the Client except where required by law.
Clients agree not to record, reproduce, or distribute coaching sessions without prior written permission.
INTELLECTUAL PROPERTY
All materials, teachings, exercises, and content provided by Jeffrey Marsh Coaching remain the intellectual property of the Company.
Clients receive a single-user license for personal use only.
Clients may not reproduce, distribute, sell, or use these materials for commercial purposes without written permission.
CLIENT RESPONSIBILITY
The Client understands that coaching is a collaborative process.
The Client is fully responsible for their participation, decisions, actions, and results.
The Company makes no guarantees regarding outcomes.
LIMITATION OF LIABILITY
The Client agrees to participate in coaching services at their own risk.
The Company shall not be liable for any direct, indirect, incidental, consequential, or other damages arising from participation in coaching services or programs.
CONDUCT POLICY
Jeffrey Marsh Coaching is committed to maintaining a respectful and supportive environment.
Harassment, threats, discrimination, bigotry, abusive behavior, or other disruptive conduct toward Jeffrey Marsh or other participants will result in immediate termination of the session or coaching relationship without refund.
The Company reserves the right to charge a disruption fee not exceeding $5,000 in cases of severe harassment, threats, or abusive conduct.
RECORDING POLICY
Clients may not record coaching sessions without prior written permission from Jeffrey Marsh.
Unauthorized recording or distribution of sessions is strictly prohibited.
TERMINATION
The Company reserves the right to terminate or suspend participation in coaching services if a Client violates these terms or engages in disruptive behavior.
In such cases, refunds will not be issued.
SEVERABILITY
If any provision of this agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force.
MODIFICATION
The Company may update or modify these terms at any time. Updated terms will be posted on the Company’s website.
DUTY TO READ
By purchasing or scheduling a session, the Client acknowledges that they have read and agreed to these terms and conditions.